Cancellation & Refund Policy

1. 7-Day Size Exchange Guarantee

We want your matchday kit to fit you perfectly. If the jersey size you ordered does not fit comfortably, we offer a 7-day size exchange from the verified date of courier delivery.

• Condition: The garment must be completely unwashed, unworn (except for initial trial), free from perfume or turf odors, and returned with its original tags and packaging intact.
• Process: Send a WhatsApp message to +91 81390 16845 or email the90minutedrip@gmail.com with your Order ID (e.g. TD123456) and desired size replacement.
• We will arrange a replacement dispatch once the return package has been verified by our inspection desk.

2. Custom Name & Number Printing Exclusions

Jerseys that have been personalized with a custom player name and/or custom squad number are thermally customized specifically for you.

Consequently, customized kits are strictly non-refundable and non-exchangeable unless they arrive with a verifiable manufacturing defect, print misalignment, or transit damage caused prior to delivery.

3. Damaged or Defective Items

Every jersey dispatched from our facility undergoes a 1-by-1 manual inspection. However, in the rare event that your package arrives damaged or contains a manufacturing flaw:

• Please notify us on WhatsApp (+91 81390 16845) within 48 hours of delivery.
• Provide clear photos or a short video showing the damaged packaging and the defect.
• Upon verification, we will immediately dispatch a fresh replacement free of charge or issue a full refund at your preference.

4. Order Cancellation Policy

• Before Dispatch: You may cancel an order within 4 hours of placement or before it has entered thermal customization/dispatch processing by contacting us via WhatsApp. A 100% full refund will be initiated immediately.
• After Dispatch: Once the consignment has been handed over to the courier partner and an AWB tracking number has been generated, orders cannot be canceled in transit. You may request an exchange upon receipt.

5. Refund Mode & Timeline

When a refund is approved by our team:

• The refund is processed automatically through Razorpay back to the original source account used during checkout (your UPI ID, Debit/Credit Card, or NetBanking bank account).
• Timeline: Funds typically reflect in your account within 5 to 7 business days, subject to inter-bank settlement schedules and National Electronic Funds Transfer (NEFT) processing hours.